We aim to give you all the support you need to get onboard our Hollow Fiber Bioreactors
Although at first, they may appear complicated and intimidating, FiberCell Systems hollow fiber bioreactors are actually easy to use.
To help you get started, we provide a complimentary video CD manual, a conference call, and telephone troubleshooting. Upon request, we are happy to provide on-site setup and training for you and your staff.
Video Flash Drive Manual
Our first level of technical support is our complimentary FiberCell Systems Video Resources CD. It contains an extensive list of references, User’s Manual, Quick Start Guide, and over one hour of videos that demonstrate the setup and use of our system.
If you would like to receive a copy of our FiberCell Systems Video Resources CD, please fill out this form.
Initial Conference Call
After your purchase, we will contact you to schedule a conference call during which we will review hollow fiber cell culture protocols and answer any specific questions you may have.
Troubleshooting
Customers are encouraged to engage with us at any time with questions about their FiberCell Systems bioreactors and related products. In order to be most helpful, we want to remind you that good sterile technique is of utmost importance. As long as the hollow fiber cartridge is not contaminated, we can fix anything!
We can perform troubleshooting over Skype video conferencing to best showcase our products. No matter where you are in the world, we will be able to assist you.
On-site Setup and Training
We provide on-site setup and training for an additional fee and travel expenses. Please contact us for pricing.
